Introduction
Getright Digital regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Getright Digital users, and conforms to
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Paul Khong at
08-6141-3255.
Collection of Information
In order to use the Getright Digital website, we may require information from you in order to
provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by Getright Digital is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Getright Digital customers is required in order to provide you with our
products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff
development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at support@getright.net.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at support@getright.net.au.
Orders
If you purchase a service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
Communications
Getright Digital uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
support@getright.net.au.
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Third Parties
Getright Digital may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that
service.
These third parties are prohibited from using your personally identifiable information for any other
purpose.
Getright Digital does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
Links
Links on the Getright Digital site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of www.getright.net.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.
Getright Digital Security Policy
Getright Digital uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured
payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Getright Digital or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Getright Digital.
For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au
Delivery Policy
Services
Website Design Payment
A deposit of 50% is required with any project before any website design work will be carried out. Final balance is due on the website going live.
The website and all scripts associated remain the property of Getright Digital until the full account has been paid by the client.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in website being taken offline and all associated email being suspended. Legal action will be taken if necessary.
If client does not supply all material or site is delayed due to the client not having all information then the client will be required to make a further 25% deposit. Larger projects which take longer than 3 months will also require a further 25% after 3 months unless otherwise agreed.
All prices quoted in emails and on our website getright.net.au exclude GST unless otherwise stated. Custom design website quotation will be quoted based on basis of individual custom project.
Meetings: Getright Digital charges $60 per hour for website consultations.
Additional Work: Getright Digital agrees to provide a draft on all work before sign off (logo’s/ graphics and website). The client is obliged to pay for any text changes, graphic design, and programming at $60 per hour.
Refund & Returns Policy
Once the work on progress, there is no refund of payment made to us.
If for any reason you are not completely satisfied with the service, please contact us and we will try to resolve your concern.
If you have any enquiries regarding this document and the payment services offered by eWAY please
visit our website at www.eway.com.au